Job Description

LOCATION: Cubao, Quezon City

The Technical Team Lead plays a critical role in overseeing and optimizing field engineering operations. This position requires a strong balance of hands-on technical expertise and effective schedule management. The lead will be responsible for directing onsite engineers, acting as a mapping and location expert to ensure efficient deployments, and driving the continuous technical development of the team through dedicated coaching and skill training across various regional clusters. Core Responsibilities Field Operations & Onsite Management Supervise and manage the daily activities of field engineers deployed across various regional clusters (such as North Luzon-1, Visayas, and Mindanao) and designated City/Launch Points. Act as the primary point of escalation for complex onsite technical issues, providing expert guidance to ensure timely resolution. Ensure all onsite engineers adhere to standard operating procedures and deliver high-quality service to clients. Scheduling & Resource Mapping Act as a mapping and location expert to strategically plan routes, optimize travel times, and maximize engineer productivity in the field. Develop and manage complex deployment schedules to ensure adequate coverage for all operational client accounts. Dynamically adjust schedules and dispatch engineers in response to emergency requests or shifting project priorities. Coaching & Skill Training Design, implement, and oversee technical skill training programs for the field engineering team to ensure high compliance rates and continuous improvement. Provide 1-on-1 coaching and mentoring to engineers, identifying knowledge gaps and providing the necessary resources (such as hands-on training with network devices) to upskill the team. Evaluate team performance and update training matrices to reflect current competency levels and readiness. Reporting & Performance Metrics Generate comprehensive and interactive Account Deep Dive reports specifically focused on operational client accounts, ensuring administrative data is excluded for clarity. Track, analyze, and present cluster metrics, engineer rankings, and training compliance data to operations leadership. Utilize data-driven insights to recommend workflow improvements and operational efficiencies within the Managed Services Business Unit.