Job Description

• Supervise, lead, and motivate the service team to achieve productivity and quality targets
• Monitor and manage customer service interactions to ensure satisfaction and timely resolution of issues
• Coordinate repair and maintenance operations, ensuring adherence to procedures and safety standards.
• Maintain inventory of tools, parts, and equipment, and authorize purchasing as needed
• Review performance metrics and generate reports on service center effectiveness.
• Implement training programs and conduct periodic staff evaluations.
• Handles escalations
• Manage Reliever availability on branches.
• Monitoring of project implementation internal and external clients
• Ensure SLA meet based on the BOM provided.