Job Description

Location: PAGADIAN

• To provide on-site support.
• To assist clients in solving complex technical issues.
• To respond to all client queries. may require working after hours as well as a presence on-site as required.
• To document all relevant departmental and field activities and resolve the complexities.
• To perform basic network troubleshooting and maintenance.
• To ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.
• To perform printer, POS, laptop and desktop troubleshooting and debugging.
• To communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
• To offer guidance and training to the client personnel.
• To educate client about the product operation and maintenance procedures.
• To analyze issues and prepare service report in a timely manner.